Replace & Exchanged

Replacement & Exchange Policy

Effective Date: July 31, 2026

At NexoraJewels.pk, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are happy to assist you with a replacement or exchange.

1. Eligibility

You may request a replacement or exchange if:

You received a damaged product.
You received the wrong item.
The product has a manufacturing defect.

To be eligible, you must contact us within 3 days of receiving your order.

2. Conditions

To qualify for a replacement or exchange:

The item must be unused and unworn.
It must be returned in its original packaging.
All tags, accessories, and packaging must be included.
Proof of purchase (Order Number or Invoice) is required.

3. Non-Eligible Items

Replacement or exchange will not be accepted if:

The product has been used or damaged after delivery.
The request is made after the allowed time period.
The item was purchased during a final clearance or marked as non-exchangeable.
Damage occurred due to improper handling by the customer.

4. Replacement Process

Contact our customer support within 3 days of delivery.
Share your Order Number along with clear photos or a short video of the product.
Our team will review your request within 1–2 business days.
Once approved, we will provide instructions for returning the item.
After receiving and inspecting the returned product, we will dispatch the replacement item.

5. Exchange Policy

If you wish to exchange your product for another design:

The exchange is subject to product availability.
Any price difference must be paid before dispatch.
If the new item costs less, the remaining balance may be issued as a store credit or handled according to our customer support policy.

6. Shipping Charges

If the mistake is from NexoraJewels.pk (wrong, damaged, or defective item), we will bear the replacement shipping charges.
If the exchange is requested due to a change of mind or preference, the customer will be responsible for the shipping costs.